Contact

Questions?We're here.

A real person reads every message, the same team that reviews every portrait before it reaches you.

Replies by emailWe aim to answer within one business day.
Sending your pet's photo?Reply to your order confirmation email. That links it to your order automatically.
Love it or pay nothingNot happy with your proof? Tell us and we'll revise it once free, or refund you before printing.

Send us a message

Pick a topic so it reaches the right place faster.

What's it about?

Include your order number (it starts with #) so we can find it right away.

0/1500
We only use your email to reply.

Quick answers

You might not need to wait.

Photo

How do I send my photo?

Reply to your order confirmation email with one clear photo of your pet's face. A normal phone photo is fine.

Timing

When will it arrive?

Your proof arrives within 24 hours of your photo. Most orders arrive 4–6 days after you approve it.

Changes

Can I change my proof?

Yes. Every order includes one free revision. Still not right? Full refund before we print.